| Introducing Fin AI Copilot: Increase agent efficiency by 31% |
Alissa Tyrangiel |
Apr 10, 2024 |
835 |
- |
| Response Time: Vol. 26 |
Kate Sugrue |
May 13, 2024 |
892 |
- |
| Our AI agent Fin now supports your customers in 45 languages |
Bob Wallis |
Feb 14, 2024 |
533 |
- |
| Response Time: Vol. 37 |
Kate Sugrue |
Oct 21, 2024 |
908 |
- |
| Response Time: Vol. 35 |
Kate Sugrue |
Sep 16, 2024 |
682 |
- |
| Braving busy holidays: Reduce customer service stress with automation and AI |
Leanne Harte |
Nov 06, 2024 |
1780 |
- |
| Response Time: Vol. 33 |
Kate Sugrue |
Aug 19, 2024 |
544 |
- |
| Fin 2: Powered by Anthropic’s Claude LLM |
Des Traynor |
Oct 10, 2024 |
587 |
- |
| Response Time: Vol. 21 |
Kate Sugrue |
Feb 06, 2024 |
695 |
- |
| How transparency can help your customers get more out of AI support |
Ruth O'Brien |
Nov 22, 2024 |
830 |
- |
| How to implement live chat support for the best customer experience |
Declan Ivory |
Jan 02, 2024 |
2496 |
- |
| AI skepticism is giving way to curiosity among customer service teams |
Ruth O'Brien, Bobby Stapleton |
Apr 26, 2024 |
841 |
- |
| Fin, the breakthrough AI agent for customer service, keeps getting better |
Bob Wallis |
Jan 16, 2024 |
938 |
- |
| You control your customer experience, not AI |
Ruth O'Brien, Bobby Stapleton |
Jun 13, 2024 |
513 |
- |
| Response Time: Vol. 23 |
Kate Sugrue |
Mar 04, 2024 |
806 |
- |
| Embracing change, the customer service way |
Ruth O'Brien, Bobby Stapleton |
Mar 04, 2024 |
511 |
- |
| Pioneer 2024: Intercom’s first ever AI customer service summit, in summary |
Davin O'Dwyer |
Oct 10, 2024 |
1802 |
- |
| Farewell to the customer service Frankenstack |
Anthony Lopez |
Mar 20, 2024 |
633 |
- |
| Want to keep your customers? AI can help |
Ruth O'Brien, Bobby Stapleton |
Feb 20, 2024 |
611 |
- |
| The first 90 days with AI: A 4-step guide to get you started |
Bobby Stapleton |
Dec 18, 2024 |
2800 |
- |
| Announcing our latest guide: ‘The New Economics of Customer Service’ |
Declan Ivory |
Nov 13, 2024 |
565 |
- |
| Response Time: Vol. 34 |
Kate Sugrue |
Sep 02, 2024 |
716 |
- |
| A new age of UX: Evolving your design approach for AI products |
Molly Mahar |
Jan 17, 2024 |
3138 |
- |
| Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for |
Niamh O'Connor, Davin O'Dwyer |
Jan 31, 2024 |
1013 |
- |
| Response Time: Vol. 32 |
Kate Sugrue |
Aug 02, 2024 |
816 |
- |
| Response Time: Vol. 31 |
Kate Sugrue |
Jul 22, 2024 |
765 |
- |
| Evolving Intercom’s database infrastructure |
Ryan Sherlock |
Oct 14, 2024 |
3283 |
12 |
| Defining customer support in 2025: Why it’s key to your long-term success |
Declan Ivory |
Feb 13, 2024 |
3362 |
- |
| Prepare your internal knowledge content for AI |
Ruth O'Brien |
May 24, 2024 |
315 |
- |
| Ready to transform your career, customer support leaders? |
Ruth O'Brien, Bobby Stapleton |
May 14, 2024 |
791 |
- |
| Announcing Pioneer, Intercom’s first ever AI customer service summit |
Megan Moon |
Sep 04, 2024 |
626 |
- |
| Response Time: Vol. 28 |
Kate Sugrue |
Jun 10, 2024 |
489 |
- |
| Welcoming our new President, Archana Agrawal |
Eoghan McCabe |
Jan 16, 2024 |
415 |
- |
| Response Time: Vol. 27 |
Kate Sugrue |
May 28, 2024 |
732 |
- |
| Response Time: Vol. 24 |
Kate Sugrue |
Mar 19, 2024 |
597 |
- |
| The AI agent buyer’s guide: How to make the right choice for your support needs |
Summer White |
Dec 02, 2024 |
4666 |
- |
| There’s no going back – the new era of AI-first Customer Service has arrived |
Paul Adams |
Apr 10, 2024 |
1792 |
- |
| Response Time: Vol. 29 |
Kate Sugrue |
Jun 24, 2024 |
886 |
- |
| 10 engineering lessons from 6 years at Intercom |
Kuba Niechciał |
Feb 02, 2024 |
1291 |
- |
| Response Time: Vol. 38 |
Kate Sugrue |
Nov 04, 2024 |
545 |
- |
| Why ‘good’ CX isn’t good enough anymore |
Ruth O'Brien, Bobby Stapleton |
Jul 10, 2024 |
692 |
- |
| Customer service trends on tour: Bringing our 2024 report to life |
Bobby Stapleton |
Mar 25, 2024 |
968 |
- |
| Intercom’s 2024 in review |
Summer White |
Dec 18, 2024 |
1820 |
- |
| Five key takeaways about AI product management |
Julia Godinho |
Feb 21, 2024 |
1129 |
- |
| Response Time: Vol. 39 |
Kate Sugrue |
Nov 18, 2024 |
609 |
- |
| Intercom vs Zendesk: Two AI agents put to the test |
Sagar Joglekar |
Nov 14, 2024 |
1559 |
- |
| Fin 2: The first AI agent that delivers human-quality service |
Kyle Rocco |
Oct 10, 2024 |
1199 |
- |
| What I’ve discovered implementing an AI-driven customer service strategy |
Declan Ivory |
Feb 06, 2024 |
572 |
- |
| The ultimate guide to knowledge management in the age of AI |
Beth-Ann Sher |
Apr 17, 2024 |
3655 |
- |
| Takeaways from Support Driven Expo 2024: Embrace change and get ahead |
Laura Jolly |
Jun 05, 2024 |
934 |
- |
| Response Time: Vol. 22 |
Kate Sugrue |
Feb 19, 2024 |
1021 |
- |
| Response Time: Vol. 36 |
Kate Sugrue |
Sep 30, 2024 |
430 |
- |
| Response Time: Vol. 30 |
Kate Sugrue |
Jul 09, 2024 |
910 |
- |
| B2B vs B2C product management: How different are they really? |
Bethany Clark |
May 15, 2024 |
1307 |
- |
| Four key steps for training your customer support team for AI |
Ruth O'Brien |
Sep 25, 2024 |
812 |
- |
| Intercom’s new and improved reporting features |
Gus Aldaya |
Feb 27, 2024 |
957 |
- |
| Response Time: Vol. 25 |
Kate Sugrue |
Apr 02, 2024 |
663 |
- |
| How AI is unlocking more meaningful work for customer service teams |
Ruth O'Brien, Bobby Stapleton |
May 31, 2024 |
535 |
- |
| Fin over email: How we built a multichannel AI agent |
Julia Godinho |
Oct 17, 2024 |
1657 |
- |
| The ultimate customer support tech stack |
Zara Burke |
Jan 01, 2024 |
3365 |
- |
| Announcing ‘The Intercom Customer Service Trends Report for 2024’ |
Beth McEntee |
Jan 10, 2024 |
565 |
- |
| The AI agent buyer’s guide: How to make the right choice for your support needs |
Summer White |
Dec 02, 2024 |
4666 |
- |
| Designing for clarity: How we restructured Intercom’s Information Architecture |
Pranava Tandra |
Jan 24, 2025 |
1983 |
- |
| Customer service trends as we know them are dead |
Declan Ivory |
Jan 28, 2025 |
1285 |
- |
| Transform fintech customer service with Fin |
Aditi Mediratta |
Jan 20, 2025 |
1395 |
- |
| From support to sales: Turn eCommerce conversations into customers with Fin |
Kelly Farrell |
Feb 06, 2025 |
1033 |
- |
| Build vs buy: The high bar for building your own AI agent |
Darragh Curran |
Feb 13, 2025 |
1301 |
- |
| Response Time: Vol. 40 |
Kate Sugrue |
Feb 17, 2025 |
546 |
- |
| Trust issues: How to help customers believe your AI agent |
Ruth O'Brien |
Feb 18, 2025 |
968 |
- |
| Transform gaming support: Give every player VIP-level service with Fin |
Gus Aldaya |
Feb 27, 2025 |
1483 |
- |
| Response Time: Vol. 41 |
Kate Sugrue |
Mar 03, 2025 |
896 |
- |
| Evolving Intercom’s database infrastructure: Lessons and progress |
Ryan Sherlock, Miles McGuire |
Mar 11, 2025 |
1211 |
3 |
| Response Time: Vol. 42 |
Kate Sugrue |
Mar 17, 2025 |
533 |
- |
| Built For You Spring ‘25: The future of customer service is calling |
Francesca Conde |
Mar 19, 2025 |
943 |
- |
| Gaming support economics: A guide to maximizing ROI in the AI agent era |
Summer White |
Apr 03, 2025 |
3302 |
- |
| Response Time: Vol. 43 |
Kate Sugrue |
Apr 07, 2025 |
367 |
- |
| Train Fin to behave like your best agents |
Zoe Sinnott |
Apr 09, 2025 |
1179 |
- |