Intercom is expanding its research and development operations with a new hub in Berlin, aiming to support significant investment in its AI customer service platform and market-leading AI agent, Fin. The company plans to hire 100 professionals in Berlin over the coming year across various fields, including engineering, AI, data science, product, and design, as it anticipates that AI will dominate customer service in the near future. Berlin was chosen for its blend of technical talent and creative culture, making it an ideal location for Intercom's growth alongside its existing hubs in Dublin and London. The company is focused on becoming one of the most successful AI businesses amid the current wave of AI disruption, with Fin already contributing significantly to its rapid growth and nearing $100 million in annual recurring revenue. Intercom's leadership remains anchored in Dublin, while its global headquarters are in San Francisco, and the Berlin expansion is seen as a strategic move to attract top talent and accelerate the development of its AI products.