The first 90 days with AI: A 4-step guide to get you started

The first 90 days with AI in customer service are critical for setting up a successful implementation. To get started, it's essential to define the business goal and communicate effectively with your team. This involves identifying content gaps, following best practices for knowledge management, seeking input from other teams, and making regular improvements. Internal and external testing is also crucial to ensure everything is working optimally. Measuring progress and analyzing data will help you make informed decisions about next steps and optimize your AI implementation over time. By demonstrating the impact and ROI of your AI and embracing the AI-first future of customer service, you can set yourself up for success and turn those first 90 days into a foundation for faster resolution times, higher customer satisfaction, and a more empowered support team.