There are two types of AI demos: the polished "Hollywood demo" and the more authentic "real-world demo," with the latter being crucial for evaluating AI Agents in customer service, especially on challenging channels like voice. At Pioneer, the Fin Voice was demonstrated live on stage to showcase its real performance, highlighting its ability to handle real-time interactions, manage interruptions, and display natural conversational flow and tone. The demonstration underscored the importance of real-world conditions, revealing how the system responds to unexpected conversational turns and latency, which can’t be captured in edited videos. Fin Voice has evolved to include customizable voice and tone, escalation capabilities, flexible integrations, and multilingual support, with significant improvements in answer quality, latency, and resolution rates. Real-world demos are vital as they provide an unfiltered view of how AI systems operate in genuine scenarios, helping support leaders make informed decisions about deploying such technologies for customer interactions.