The future of customer service is evolving rapidly with advances in AI, making it essential for support leaders to adopt a growth mindset and be open to new possibilities. This includes throwing out old assumptions and past learnings, as the pace of development makes it challenging to predict what things will look like in the future. To help teams embrace change, it's crucial to address their fears around AI and highlight the benefits of these tools, such as increased efficiency, time savings, and more breathing room for complex work. By working together with humans and AI, support leaders can unlock new possibilities and make customer service better.