In preparation for 2026, support leaders are urged to rethink their organizational structure and integrate AI as a fundamental component rather than a supplementary tool. This shift involves viewing AI as an infrastructure that reshapes the architecture of support, moving from traditional roles to those that design and manage the customer experience as a product function. The planning for the future support organization should account for AI's growing role in managing workloads, redefining performance metrics from speed and satisfaction to resolution and impact, and increasing value through AI's capacity to handle complex tasks. As AI evolves, continuous adaptation and a proactive mindset are essential for maximizing the value and efficiency of support systems. This strategic approach will be detailed in a five-week planning series shared via blog and LinkedIn, with an emphasis on fostering an adaptive organization designed to thrive amid constant change.