Here's a neutral and interesting summary of the text in one paragraph: Ehsan Rishat, Head of Customer Success at REsimpli, shares his insights on customer service, highlighting its importance beyond just solving problems. He emphasizes empathy, patience, and proactive approach as key to great customer success. Ehsan identifies with the title "customer success" because it's about helping customers achieve their goals, not just reacting to issues. He advocates for recognizing team achievements and celebrating wins, which boosts motivation and translates to better customer experiences. With a focus on what truly makes an impact, Ehsan prioritizes tasks using time blocking, a productivity hack that helps him stay sharp throughout the day. He believes connecting with customers on a personal level is where magic happens, as bots can't replicate human emotional connections.