Train Fin to behave like your best agents

Train Fin to behave like your best agents by providing clear instructions on how to interact with customers. This is done through Fin Guidance, which allows you to customize Fin's behavior in minutes, just like training a new team member. You can define Fin's communication style, train Fin to gather context and clarify issues, and define Fin's escalation rules using natural language instructions that shape how Fin responds. The guidance process includes AI-powered writing assistance to help improve instructions as you write them, and performance tracking allows for continuous refinement and optimization of your guidance. By using Fin Guidance, you can deliver human-quality support at scale, ensuring every response is on-brand and aligned with your policies.

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