In a significant shift, Intercom has appointed its new President, Archana Agrawal, to oversee Sales, Marketing, Success, and Support. This move aims to rebuild the company's commercial approach, focusing on customer-first experiences and care. With a broad and deep experience in marketing leadership at Atlassian and Airtable, as well as board memberships at successful software companies like MongoDB and Zendesk, Archana is expected to drive excellence in this critical area. Her alignment with Intercom's philosophies for modern software customers makes her an ideal fit for the role, and her appointment marks a new chapter for the company, with the goal of setting a standard for customer-first experiences in software.