At Billy, a software company that offers compliance tracking for the construction industry, I work as a Customer Success and Implementation Specialist. My role involves implementing the software, supporting partners after implementation, and ensuring their success. I believe Ryan Reynolds would be great at my job due to his wit and professionalism. The most valuable thing I've learned in customer service is asking good questions to identify root problems. To boost productivity, I use a notes tool to keep track of important information and organize tasks for the next day or week. My mental state can be described by a gif of a cat looking frustrated, as I've had frustrating experiences with customer support myself. I would advise my peers in the customer service industry to stay curious, as it leads to better customer service and growth. Currently, I'm reading "The Book on Rental Property Investing" by Brandon Turner. My goal is ensuring the success of our customers, making me identify more with the title "customer success." Working in customer service can be challenging, so always being kind is essential.