CX Score is a tool designed to provide a comprehensive view of customer experience without relying on traditional surveys like CSAT or NPS, which often capture only a limited range of customer interactions. The latest iteration of CX Score evaluates entire conversations by considering a broader set of criteria, such as answer quality, customer effort, emotion, and feedback on products, services, and policies, offering a more nuanced understanding of customer experiences. This update enables more conversations to be scored, enhancing the representativeness of the data and providing clearer insights into what drives customer satisfaction. By offering detailed summaries of interactions and the reasons behind scores, CX Score helps teams quickly identify areas for improvement and make informed decisions. The tool is transforming from a mere measurement device into a system for continuous enhancement, allowing customer experience leaders to automatically flag issues, streamline feedback to relevant departments, and gain operational insights. As the importance of customer experience as a differentiator grows, CX Score is becoming a new standard for measuring and understanding customer satisfaction, aiding businesses in making strategic improvements. The updated CX Score will be available to all customers by December 3rd, marking a significant shift in how companies evaluate and act on customer interactions.