Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification

Intercom has achieved ISO/IEC 42001:2023 certification, a world's first international standard focused on the governance of artificial intelligence management systems (AIMS), demonstrating its commitment to responsible AI practices. This certification ensures that Intercom's AI-driven experiences are built in a way that prioritizes safety and operates within a framework that aligns with global and regional regulatory frameworks, including the EU AI Act. Achieving this certification offers greater assurance to customers that Intercom's AI capabilities are secure, transparent, and trustworthy. The company has always pursued industry-recognized accreditation to demonstrate its commitment to protecting and securing customer data, and this milestone marks an important step in its journey to deliver powerful yet trustworthy AI technology.

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