| Designing for clarity: How we restructured Intercom’s Information Architecture |
Pranava Tandra |
Jan 24, 2025 |
1983 |
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| Customer service trends as we know them are dead |
Declan Ivory |
Jan 28, 2025 |
1285 |
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| Transform fintech customer service with Fin |
Aditi Mediratta |
Jan 20, 2025 |
1395 |
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| From support to sales: Turn eCommerce conversations into customers with Fin |
Kelly Farrell |
Feb 06, 2025 |
1033 |
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| Build vs buy: The high bar for building your own AI agent |
Darragh Curran |
Feb 13, 2025 |
1301 |
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| Response Time: Vol. 40 |
Kate Sugrue |
Feb 17, 2025 |
546 |
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| Trust issues: How to help customers believe your AI agent |
Ruth O'Brien |
Feb 18, 2025 |
968 |
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| Transform gaming support: Give every player VIP-level service with Fin |
Gus Aldaya |
Feb 27, 2025 |
1483 |
- |
| Response Time: Vol. 41 |
Kate Sugrue |
Mar 03, 2025 |
896 |
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| Evolving Intercom’s database infrastructure: Lessons and progress |
Ryan Sherlock, Miles McGuire |
Mar 11, 2025 |
1211 |
3 |
| Response Time: Vol. 42 |
Kate Sugrue |
Mar 17, 2025 |
533 |
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| Built For You Spring ‘25: The future of customer service is calling |
Francesca Conde |
Mar 19, 2025 |
943 |
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| Gaming support economics: A guide to maximizing ROI in the AI agent era |
Summer White |
Apr 03, 2025 |
3302 |
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| Response Time: Vol. 43 |
Kate Sugrue |
Apr 07, 2025 |
367 |
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| Train Fin to behave like your best agents |
Zoe Sinnott |
Apr 09, 2025 |
1179 |
- |
| Response Time: Vol. 44 |
Kate Sugrue |
Apr 28, 2025 |
575 |
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| Pricing AI agents: What does ‘value-based pricing’ really mean for AI? |
Aisling O'Reilly |
Apr 28, 2025 |
798 |
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| Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification |
San Mousa |
Apr 29, 2025 |
426 |
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| Introducing MCP: A new way to connect Fin and your customer data to your business tools |
Nuno Teixeira |
May 01, 2025 |
915 |
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| Response Time: Vol. 45 |
Kate Sugrue |
May 19, 2025 |
341 |
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| Response Time: Vol. 46 |
Kate Sugrue |
Jun 16, 2025 |
795 |
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