| Designing for clarity: How we restructured Intercom’s Information Architecture |
Pranava Tandra |
Jan 24, 2025 |
1983 |
- |
| Customer service trends as we know them are dead |
Declan Ivory |
Jan 28, 2025 |
1285 |
- |
| Transform fintech customer service with Fin |
Aditi Mediratta |
Jan 20, 2025 |
1395 |
- |
| From support to sales: Turn eCommerce conversations into customers with Fin |
Kelly Farrell |
Feb 06, 2025 |
1033 |
- |
| Build vs buy: The high bar for building your own AI agent |
Darragh Curran |
Feb 13, 2025 |
1301 |
- |
| Response Time: Vol. 40 |
Kate Sugrue |
Feb 17, 2025 |
546 |
- |
| Trust issues: How to help customers believe your AI agent |
Ruth O'Brien |
Feb 18, 2025 |
968 |
- |
| Transform gaming support: Give every player VIP-level service with Fin |
Gus Aldaya |
Feb 27, 2025 |
1483 |
- |
| Response Time: Vol. 41 |
Kate Sugrue |
Mar 03, 2025 |
896 |
- |
| Evolving Intercom’s database infrastructure: Lessons and progress |
Ryan Sherlock, Miles McGuire |
Mar 11, 2025 |
1211 |
3 |
| Response Time: Vol. 42 |
Kate Sugrue |
Mar 17, 2025 |
533 |
- |
| Built For You Spring ‘25: The future of customer service is calling |
Francesca Conde |
Mar 19, 2025 |
943 |
- |
| Gaming support economics: A guide to maximizing ROI in the AI agent era |
Summer White |
Apr 03, 2025 |
3302 |
- |
| Response Time: Vol. 43 |
Kate Sugrue |
Apr 07, 2025 |
367 |
- |
| Train Fin to behave like your best agents |
Zoe Sinnott |
Apr 09, 2025 |
1179 |
- |
| Response Time: Vol. 44 |
Kate Sugrue |
Apr 28, 2025 |
575 |
- |
| Pricing AI agents: What does ‘value-based pricing’ really mean for AI? |
Aisling O'Reilly |
Apr 28, 2025 |
798 |
- |
| Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification |
San Mousa |
Apr 29, 2025 |
426 |
- |
| Introducing MCP: A new way to connect Fin and your customer data to your business tools |
Nuno Teixeira |
May 01, 2025 |
915 |
- |
| Response Time: Vol. 45 |
Kate Sugrue |
May 19, 2025 |
341 |
- |
| Response Time: Vol. 46 |
Kate Sugrue |
Jun 16, 2025 |
795 |
- |
| Navigating the AI storm: How to harness the power of AI without being crushed by it |
Chris Murray |
Sep 18, 2025 |
2346 |
- |
| The blueprint for AI in support didn’t exist. Until now. |
Ruth O'Brien |
Aug 13, 2025 |
775 |
- |
| How to cut through AI hype and choose solutions with confidence |
Nicole Rashied |
Aug 11, 2025 |
1831 |
- |
| Navigating AI metrics |
Bobby Stapleton |
Jul 15, 2025 |
725 |
- |
| Stop monitoring systems; start monitoring outcomes |
Ryan Sherlock |
Jul 11, 2025 |
1219 |
- |
| Notes from a product design vibe coding hackathon |
Russell Norris |
Jul 09, 2025 |
1145 |
- |
| Announcing The AI Agent Blueprint |
Declan Ivory |
Aug 12, 2025 |
449 |
- |
| Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience |
Declan Ivory |
Oct 09, 2025 |
1575 |
- |
| Building our next R&D hub in Berlin |
Darragh Curran |
Oct 29, 2025 |
1114 |
- |
| Betting on the future of frontend at Intercom |
Clíona de Róiste |
Aug 25, 2025 |
728 |
- |
| Securely access Intercom data in ChatGPT |
Rhiannon Gale |
Oct 23, 2025 |
335 |
- |
| Preparing for the Customer Agent future |
Bobby Stapleton |
Oct 17, 2025 |
1004 |
- |
| What’s new with Fin 3: The best AI Agent for complex queries across every channel |
Declan Ivory |
Oct 15, 2025 |
2533 |
- |
| How to build a Content Design Agent |
Russell Norris |
Oct 30, 2025 |
1802 |
- |
| Hollywood demos vs. real-world demos |
Francesca Conde |
Nov 11, 2025 |
809 |
- |
| New series: Planning your 2026 customer service organization |
Declan Ivory |
Nov 18, 2025 |
1026 |
- |
| Intercom is now a Shopify Plus Technology Partner |
Gayathri Padmanabhan |
Nov 18, 2025 |
426 |
- |
| More context, more confidence: The new CX Score explained |
Christine Zdelar |
Nov 25, 2025 |
1178 |
- |
| 2026 customer service planning series: Vol. 02 |
Declan Ivory |
Nov 25, 2025 |
1063 |
- |
| 2026 customer service planning series: Vol. 03 |
Declan Ivory |
Dec 02, 2025 |
2360 |
- |
| 2026 customer service planning series: Vol. 04 |
Declan Ivory |
Dec 09, 2025 |
1025 |
- |
| Setting the standard for support: What Spain’s new customer service law signals |
Peter Dalton |
Dec 08, 2025 |
2013 |
- |
| Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents |
Thibault Candebat |
Dec 08, 2025 |
467 |
- |