Intercom has introduced new and improved reporting features, including dozens of new metrics, more customizable chart styles, and advanced tools for better root-cause analysis. These enhancements aim to provide accurate insights into the performance of customer support teams and the quality of service provided, addressing common pain points in the industry. The new features include teammate performance metrics, team inbox performance tracking, and improved comparative analysis, allowing users to get clear, actionable insights into their organization's support performance. Additionally, Intercom has introduced a "chart drill-in" feature that enables users to click on data points in charts to see underlying data and calculations, fostering transparency and trust in the platform's insights. These improvements aim to revolutionize customer service through AI-powered technology, providing customers with the tools they need to deliver great service right within the platform.