Fin 2: Powered by Anthropic’s Claude LLM
Blog post from Intercom
We are excited to announce that Fin 2, our latest generation of Fin AI Agent, is powered by Anthropic's Claude Large Language Model. This collaboration enables us to deliver intelligence, performance, and reliability in customer service, redefining how AI can enhance customer experience. With Claude, we get faster responses, higher accuracy, and a deeper understanding of our customers' needs. Our goal is to resolve as many conversations as possible, delivering great experiences for our customers while staying at the forefront of AI innovation.
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