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Fin 2: Powered by Anthropic’s Claude LLM

Blog post from Intercom

Post Details
Company
Date Published
Author
Des Traynor
Word Count
587
Company Posts That Month
6
Language
English
Hacker News Points
-
Post removed?
No
Summary

We are excited to announce that Fin 2, our latest generation of Fin AI Agent, is powered by Anthropic's Claude Large Language Model. This collaboration enables us to deliver intelligence, performance, and reliability in customer service, redefining how AI can enhance customer experience. With Claude, we get faster responses, higher accuracy, and a deeper understanding of our customers' needs. Our goal is to resolve as many conversations as possible, delivering great experiences for our customers while staying at the forefront of AI innovation.

Trends Found in this Post
Trend Post Mentions Total Month Mentions Posts Companies MoM
AI Agents 3 515 134 62 -21%
LLM 3 3,988 514 165 -1%
RAG 1 2,243 291 87 +14%
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