Intercom has been certified as a Shopify Plus Partner on the Technology Track, recognizing its capability to support high-growth ecommerce brands with advanced customer support solutions. The partnership involves integrating Intercom's services with Shopify to enhance merchant capabilities, such as resolving customer inquiries more efficiently through Data Connector templates, supporting multiple storefronts in a single inbox, and facilitating order management directly within conversations. Updates also ensure compliance with EU data residency requirements and synchronize Shopify order data with customer profiles, thereby improving query resolution, personalization, and customer loyalty. Looking ahead, Intercom is focused on expanding its Shopify-specific features, including new pre-built workflows for complex order actions and improved product search, to further support merchants in scaling their operations and meeting growing customer expectations, particularly during peak seasons.