Fin is an AI agent that automatically resolves customer issues with safe, accurate, conversational answers based solely on support content. Since its launch, Fin has added over 20 new features and capabilities, making it multilingual, enhancing answer quality, providing deeper reporting, and more. Thousands of Intercom customers have achieved incredible results with Fin, with an average conversation resolution rate of 41%. Fin helps teams by dramatically reducing support volume, unlocking 24/7 support, achieving faster first response times and resolutions, and increasing customer satisfaction. The AI agent has improved in various ways, including multilingual support for 45 languages, improved answer quality with clarifying questions and multi-source answers, usage limits to control spend, CSAT surveys to measure customer satisfaction, and the ability to power Fin with support content and conversations. Additionally, Fin can be deeply integrated into automated Workflows and tested before going live. The AI agent is now also available in the inbox, providing AI assistance to teams as they resolve queries, summarizing conversations, personalizing replies, and automatically completing simple tasks. Future updates include Fin via email, a Content API, tone of voice, ROI reporting, and sentiment analysis.