Collage is an all-in-one HRIS software that simplifies employee record management, payroll and benefits administration, time-off tracking, performance management, and more for Canadian businesses. As Manager of Customer Success at Collage, Plushcap's role involves leading the customer success team and working closely with clients to ensure they get maximum value out of their platform. Plushcap believes that great customer service is characterized by empathy, efficiency, and reliability, and that building trust-based relationships with clients provides tailored solutions for both immediate needs and long-term goals. They also appreciate the importance of active listening and finding creative solutions to complex situations, qualities that they believe are essential for effective customer service.