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Support-ify Wrapped: How can support teams make their numbers pop?
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Niamh O'Connor |
2023-12-05 |
606 |
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Response Time: Vol. 19
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Kate Sugrue |
2023-12-04 |
561 |
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Time to switch: Your step-by-step guide to adopting a new customer service platform
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Brian McKiernan, Landon McCaig |
2023-11-29 |
2,940 |
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Introducing Intercom Phone: Calls and conversations all in one place
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Gus Aldaya |
2023-11-28 |
946 |
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Understanding AI: How we taught computers natural language
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Cathal Horan |
2023-11-27 |
4,153 |
1
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Response Time: Vol. 18
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Kate Sugrue |
2023-11-20 |
644 |
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Must-haves for a modern help center: Connectivity and customization
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Kelly Farrell |
2023-11-16 |
863 |
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Making tickets personal: How ticketing systems are evolving for next-gen support
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Olivia Singarella |
2023-11-13 |
1,210 |
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The ultimate marketing technology stack
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Anna Murphy |
2023-11-08 |
6,473 |
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Response Time: Vol. 17
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Kate Sugrue |
2023-11-06 |
670 |
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Response Time: Vol. 16
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Kate Sugrue |
2023-10-23 |
770 |
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Why brand consistency is key to an excellent help center experience
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Kelly Farrell |
2023-10-17 |
1,170 |
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Response Time: Vol. 15
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Kate Sugrue |
2023-10-09 |
973 |
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How are customer service metrics changing in the age of AI?
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Beth McEntee |
2023-10-04 |
4,682 |
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Response Time: Vol. 14
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Kate Sugrue |
2023-09-25 |
497 |
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Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’
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Nadine Mansour |
2023-09-19 |
1,973 |
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A whole new world: The exciting new roles AI is creating in customer support
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Declan Ivory |
2023-09-12 |
3,072 |
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Response Time: Vol. 13
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Kate Sugrue |
2023-09-11 |
894 |
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Unlocking customer value with data: How we developed the Customer Milestones Framework
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Jo Nieć |
2023-08-29 |
1,767 |
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Response Time: Vol. 12
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Kate Sugrue |
2023-08-28 |
578 |
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Privacy, security, accuracy: How AI chatbots are handling your deepest data concerns
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Niamh O'Connor |
2023-08-23 |
1,750 |
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Response Time: Vol. 11
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Kate Sugrue |
2023-08-14 |
1,474 |
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AI-powered UI (aka “Return of the Chat”)
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Des Traynor |
2023-08-10 |
1,184 |
18
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The 4 big myths about AI in customer service
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Niamh O'Connor |
2023-08-09 |
959 |
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To AI or not to AI? The support leader’s dilemma
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Declan Ivory |
2023-07-13 |
1,865 |
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Response Time: Vol. 10
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Kate Sugrue |
2023-07-03 |
1,043 |
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How do your customers feel about AI chatbots?
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Lynsey Duncan, Cormac O'Dwyer |
2023-06-27 |
1,065 |
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Response Time: Vol. 9
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Kate Sugrue |
2023-06-19 |
693 |
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Why Intercom is supporting the Embroider Initiative to update Ember
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Clíona de Róiste, Aaron Chambers |
2023-06-14 |
615 |
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Announcing ‘The State of AI in Customer Service: 2023 Report’
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Beth McEntee |
2023-06-14 |
527 |
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Everything you need to know about Fin, the breakthrough AI bot transforming customer service
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Bob Wallis |
2023-06-13 |
1,614 |
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Bots 🤖 and brains 🧠: The winning combination for customer service 🤩
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Beth McEntee |
2023-06-07 |
736 |
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Response Time: Vol. 8
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Kate Sugrue |
2023-06-06 |
799 |
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Glossary of AI terms: Understanding GPT, neural networks, and more
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David Brodigan, Davin O'Dwyer |
2023-05-31 |
1,989 |
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What will the future of customer service look like? We asked 400 CS professionals to find out
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Beth McEntee |
2023-05-23 |
1,075 |
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Response Time: Vol. 7
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Kate Sugrue |
2023-05-22 |
773 |
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Adding AI to your support team can be daunting. Our advice? You’ve got this
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Ruth O'Brien |
2023-05-09 |
1,507 |
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Response Time: Vol. 6
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Kate Sugrue |
2023-05-08 |
1,437 |
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Introducing Workflows – the mission control center for customer service automations
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Rati Zvirawa, Nick Smith |
2023-05-03 |
879 |
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How customer service chatbots are redefining customer experience
|
Declan Ivory |
2023-05-03 |
2,012 |
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AI trends that are giving support leaders a competitive advantage
|
Beth McEntee |
2023-04-26 |
924 |
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Response Time: Vol. 5
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Kate Sugrue |
2023-04-24 |
1,332 |
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Questions about our new AI agent, Fin? Here’s everything you need to know
|
Niamh O'Connor |
2023-04-19 |
1,738 |
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Get ready for AI bots by optimizing your knowledge base
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Beth-Ann Sher |
2023-04-19 |
1,383 |
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Response Time: Vol. 4
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Kate Sugrue |
2023-04-11 |
953 |
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Built for you: Articles Views, new Checklists features, and more
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Juci Kulloi |
2023-04-05 |
750 |
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Is your support team encountering these 5 challenges? It could be a workload management problem
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Nadine Mansour |
2023-04-05 |
1,380 |
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3 takeaways from the Customer Service Quality Benchmark Report 2023
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Mark Iafrate |
2023-03-29 |
572 |
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Response Time: Vol. 3
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Kate Sugrue |
2023-03-27 |
736 |
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Support goes global: Localization for customer service teams
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Kuba Niechciał |
2023-03-22 |
762 |
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