Workflows is a new tool launched by Intercom to help support teams build and manage customer service automations at scale, offering a mission control center for automations. The arrival of AI-powered tools like Fin will increase the number of customer queries answered without human assistance, allowing support teams to focus on complex issues and excellent customer service. Workflows makes it easy to build and manage powerful automations with bots, triggers, conditions, and rules in an intuitive visual builder, available to all new customers as of today, and coming soon to existing ones. The tool offers no-code needed building blocks, powerful and flexible automation capabilities, increased team efficiency, and all automations in one place. It also allows for easy scaling across multilingual and omnichannel automations, meeting customers where they are with support in 43 supported languages. To get started, Workflows provides ready-to-use templates that support various priority use cases, influencing metrics such as CSAT, first response time, time to resolution, and more.