The future of customer service is expected to be significantly impacted by AI, with many support leaders believing that it will transform careers and create new opportunities for support representatives. While some may worry about the potential negative impact on jobs, others see AI as a way to enhance existing roles and create new ones. Automation has already shown its value in improving efficiency and customer-centricity, and AI is expected to build upon this by providing 24/7 support, faster response times, and better customer experiences. To prepare for this future, businesses should be looking at ways to leverage AI and automation to improve team efficiency, reduce costs, and drive business growth. The upcoming State of AI in Customer Service Report will provide insights and actionable advice on how to navigate this changing landscape.