The interview features Ethan Rylett, Head of Customer Success and Support at RotaCloud, a UK-based workforce management platform. RotaCloud aims to improve communication between employees and their bosses while saving companies time and money. In the conversation, Ethan shares his perspective on what celebrity would be great at his job, citing Barack Obama's ability to keep it cool under pressure and inspire teams. He emphasizes the importance of listening to customers' needs and potential frustrations to provide a happy outcome. Ethan also discusses his greatest productivity hack, which is planning the day ahead, and shares an anecdote about a great customer service experience he had in a restaurant where the waiter ensured he always had everything he needed. Additionally, he mentions that automation has its limitations and can't replace human beings, especially with complex tasks. Throughout the conversation, Ethan stresses the importance of never stopping learning to stay up-to-date with changing industries and processes.