Company
Date Published
Author
Niamh O'Connor
Word count
606
Language
English
Hacker News points
None

Summary

Spotify's Wrapped phenomenon showcases how presenting statistics in an appealing and personalized manner can captivate audiences. To convey their value, support teams can take inspiration from Spotify's approach by focusing on key learnings: Personalization, Engagement, and Storytelling. By drawing meaningful connections between data-driven insights and business outcomes, and using effective visualization techniques, support teams can make their numbers more compelling to both internal stakeholders and external teams. By presenting their achievements in context, highlighting growth and progress, and choosing the right narrative, support teams can increase appreciation for their work and demonstrate the impact of AI-powered tools within their companies.