You can add an AI bot like Fin to your customer service strategy, but it's essential to approach this change with a clear plan and understanding of its role. Before implementing Fin, consider the job description for the new AI tool, defining its responsibilities and how it will fit into your team's strategy. Next, decide what success looks like by setting benchmarks and goals for measuring Fin's value. Ensure your team is set up to achieve that success by preparing them with the necessary resources and tools, filling gaps in your knowledge base, and optimizing existing content. Give your team time and space to get familiar with Fin, allowing them to find new ways to implement it in their daily work. Finally, regularly check in on Fin's performance and make adjustments as needed, incorporating your team's feedback to optimize its effectiveness. By following these steps, you can make the most of AI support and enhance your customer service strategy.