Hunter.io is an all-in-one cold email software that includes an email finder, email verifier, and cold email sending capabilities. The company's mission is to help businesses get in touch with people who matter to their businesses while staying compliant. As the Head of Customer Success, Giovanni Lepori leads a small team focused on user satisfaction, retention, and engagement. He believes Keanu Reeves would be great at his job due to his reputation for being down-to-earth, empathetic, and easy to approach. Working in customer service has taught him the importance of treating every user as a top priority, regardless of their subscription level, and actively listening to them to gain insights that shape future releases and identify potential issues proactively. His greatest productivity hack is teaming up with teammates to handle customer queries, which brings benefits such as sharing know-how, getting on the same page with exceptions, and involving the whole team. He values excellent customer service from Customer.io, particularly when dealing with technical inquiries, and has received positive feedback for his own customer interactions, including a quote about genuinely listening to customers. He wishes people knew that working in customer service is more than just addressing issues, but also building connections with users and showcasing empathy, creative problem-solving, and constant learning.