I've summarized the text for you. Barry Pepper, VP of Customer Experience at PushPress, discusses his role and the importance of customer experience in building strong relationships with gym owners. He highlights the value of empathy and understanding in customer service, citing a personal anecdote about an exceptional customer service experience. However, he also shares a frustrating story about a poor customer service interaction with an internet service provider. Barry emphasizes that genuine empathy and human touch are essential in delivering exceptional customer service, particularly in industries like gym management where owners face unique challenges. He advises his peers to prioritize empathy and understanding in their work, and notes that working in customer service requires patience, professionalism, and self-care. Overall, the conversation showcases the importance of customer experience and the need for businesses to prioritize human connection with their customers.