A whole new world: The exciting new roles AI is creating in customer support

The role of AI is changing the landscape of customer support, creating new opportunities for professionals to focus on complex issues and develop their problem-solving skills. New roles such as Knowledge Manager, Conversation Designer, Conversation Analyst, Prompt Engineer/Problem Formulation Engineer, and Support Design Strategist are emerging, requiring professionals to adapt and upskill in order to maximize the human-AI partnership and deliver exceptional customer experiences.

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