With AI and chatbots handling more support conversations, help centers are still essential for customers who prefer to find answers on their own. A modern help center should offer a range of support channels, including a user-friendly interface that aligns with the company's brand identity, ensuring a seamless customer experience for both the team and the customer. Intercom offers an easy-to-customize help center that integrates with its platform, including AI chatbot Fin, allowing customers to create a visually stunning self-serve offering without needing extensive coding knowledge. This includes advanced customization options, multi-help center functionality, improved articles editor with flexible formatting, and integration across all products, maximizing content's value and reach. Ultimately, Intercom aims to provide exceptional customer service by empowering customers to access the information they need in a way that suits their preferences, resulting in quick resolutions to their problems and a seamless overall experience.