Home / Companies / Intercom / Blog

Intercom Blog

374 posts indexed since 2022

Blog URL
Posts YTD
39 ↓ vs 40 last year
Avg Posts/Month
6.2 since 2022
Monthly Post Volume
Monthly post counts
MonthPosts
1-20228
2-20225
3-20228
4-202210
5-202223
6-202213
7-202218
8-202215
9-20228
10-202232
11-20226
12-20225
1-20235
2-20239
3-202312
4-20237
5-20237
6-20237
7-20232
8-20236
9-20234
10-20234
11-20238
12-20235
1-20247
2-20249
3-20245
4-20245
5-20247
6-20244
7-20243
8-20242
9-20245
10-20246
11-20246
12-20244
1-20253
2-20255
3-20254
4-20256
5-20252
6-20251
7-20253
8-20254
9-20251
10-20256
11-20255
12-20255
1-20263
2-20266
3-20267
4-20267
5-202612
6-20264
7-20260
8-20260
9-20260
10-20260
11-20260
Post Details

374 matching posts

Title Author Published Words HN Pts
Response Time: Vol. 36 Kate Sugrue 2024-09-30 430 --
Four key steps for training your customer support team for AI Ruth O'Brien 2024-09-25 812 --
Response Time: Vol. 35 Kate Sugrue 2024-09-16 682 --
Announcing Pioneer, Intercom’s first ever AI customer service summit Megan Moon 2024-09-04 626 --
Response Time: Vol. 34 Kate Sugrue 2024-09-02 716 --
Response Time: Vol. 33 Kate Sugrue 2024-08-19 544 --
Response Time: Vol. 32 Kate Sugrue 2024-08-02 816 --
Response Time: Vol. 31 Kate Sugrue 2024-07-22 765 --
Why ‘good’ CX isn’t good enough anymore Ruth O'Brien, Bobby Stapleton 2024-07-10 692 --
Response Time: Vol. 30 Kate Sugrue 2024-07-09 910 --
Response Time: Vol. 29 Kate Sugrue 2024-06-24 886 --
You control your customer experience, not AI Ruth O'Brien, Bobby Stapleton 2024-06-13 513 --
Response Time: Vol. 28 Kate Sugrue 2024-06-10 489 --
Takeaways from Support Driven Expo 2024: Embrace change and get ahead Laura Jolly 2024-06-05 934 --
How AI is unlocking more meaningful work for customer service teams Ruth O'Brien, Bobby Stapleton 2024-05-31 535 --
Response Time: Vol. 27 Kate Sugrue 2024-05-28 732 --
Prepare your internal knowledge content for AI Ruth O'Brien 2024-05-24 315 --
How AI makes support work more meaningful Ruth O'Brien Bobby Stapleton 2024-05-23 576 --
B2B vs B2C product management: How different are they really? Bethany Clark 2024-05-15 1,307 --
Ready to transform your career, customer support leaders? Ruth O'Brien, Bobby Stapleton 2024-05-14 791 --
Response Time: Vol. 26 Kate Sugrue 2024-05-13 892 --
AI skepticism is giving way to curiosity among customer service teams Ruth O'Brien, Bobby Stapleton 2024-04-26 841 --
The ultimate guide to knowledge management in the age of AI Beth-Ann Sher 2024-04-17 3,655 --
There’s no going back – the new era of AI-first Customer Service has arrived Paul Adams 2024-04-10 1,792 --
Introducing Fin AI Copilot: Increase agent efficiency by 31% Alissa Tyrangiel 2024-04-10 835 --
Response Time: Vol. 25 Kate Sugrue 2024-04-02 663 --
Customer service trends on tour: Bringing our 2024 report to life Bobby Stapleton 2024-03-25 968 --
Farewell to the customer service Frankenstack Anthony Lopez 2024-03-20 633 --
Response Time: Vol. 24 Kate Sugrue 2024-03-19 597 --
Embracing change, the customer service way Ruth O'Brien, Bobby Stapleton 2024-03-04 511 --
Response Time: Vol. 23 Kate Sugrue 2024-03-04 806 --
Intercom’s new and improved reporting features Gus Aldaya 2024-02-27 957 --
Five key takeaways about AI product management Julia Godinho 2024-02-21 1,129 --
Want to keep your customers? AI can help Ruth O'Brien, Bobby Stapleton 2024-02-20 611 --
Response Time: Vol. 22 Kate Sugrue 2024-02-19 1,021 --
Our AI agent Fin now supports your customers in 45 languages Bob Wallis 2024-02-14 533 --
Defining customer support in 2025: Why it’s key to your long-term success Declan Ivory 2024-02-13 3,362 --
What I’ve discovered implementing an AI-driven customer service strategy Declan Ivory 2024-02-06 572 --
Response Time: Vol. 21 Kate Sugrue 2024-02-06 695 --
10 engineering lessons from 6 years at Intercom Kuba Niechciał 2024-02-02 1,291 --
Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for Niamh O'Connor, Davin O'Dwyer 2024-01-31 1,013 --
A new age of UX: Evolving your design approach for AI products Molly Mahar 2024-01-17 3,138 --
Welcoming our new President, Archana Agrawal Eoghan McCabe 2024-01-16 415 --
Fin, the breakthrough AI agent for customer service, keeps getting better Bob Wallis 2024-01-16 938 --
Announcing ‘The Intercom Customer Service Trends Report for 2024’ Beth McEntee 2024-01-10 565 --
How to implement live chat support for the best customer experience Declan Ivory 2024-01-02 2,496 --
The ultimate customer support tech stack Zara Burke 2024-01-01 3,365 --
52 weeks that changed everything: 2023 on the Intercom Blog Davin O'Dwyer 2023-12-19 1,940 --
Response Time: Vol. 20 Kate Sugrue 2023-12-18 686 --
Fin is now in the inbox: Meet your support team’s new AI assistant Olivia Singarella 2023-12-13 516 --
Plushcap, by Matt Makai. 2021-2026.