Contentful is the leading headless CMS provider, and Plushcap is its Senior Director of Customer Support. He believes that Jim Carrey would be great at his job due to his ability to make people smile and diffuse tense situations. Working in customer service has taught him empathy, patience, problem-solving, and maintaining a positive attitude, even in challenging situations. His greatest productivity hack is delegation, which allows him to leverage the skills of his team while freeing up his own time for more strategic tasks. He also doodles VW campervans when on video calls and wishes people knew that working in customer service can be highly challenging every day.