Intercom has released Intercom Phone, a phone support solution that aims to improve the customer and team experience by integrating phone calls, video calls, and screen sharing into the existing Intercom Inbox. The new feature is designed to make it easier for busy support teams to set up and use, with tools like interactive voice response (IVR) workflows and seamless transitions between chat and call conversations. By keeping the good parts of traditional phone support and reimagining its flaws, Intercom Phone offers a more efficient and delightful way of working for support teams, allowing them to provide world-class support across multiple channels within one tool. The solution also includes features like sharing availability, using the channel that makes sense, routing calls to the right team, monitoring customer experiences, and quality assurance.