|
How AI will change the nature of customer service work
|
Paul Adams |
2023-03-21 |
556 |
--
|
|
A personal touch: Intercom’s guide to CX personalization
|
Beth McEntee |
2023-03-15 |
2,517 |
--
|
|
Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4
|
Fergal Reid |
2023-03-14 |
1,663 |
--
|
|
Response Time: Vol. 2
|
Kate Sugrue |
2023-03-13 |
551 |
--
|
|
How to keep and nurture customer service talent
|
Ruth O'Brien |
2023-03-09 |
1,350 |
--
|
|
What is customer service and why is it important?
|
Niamh O'Connor |
2023-03-08 |
1,955 |
--
|
|
Built for you: Workload Management features, Checklists, and more
|
Jasmine Jaume |
2023-03-07 |
742 |
--
|
|
What is customer experience (CX)?
|
Beth McEntee |
2023-03-07 |
2,781 |
--
|
|
Why you need a customer support operations team
|
Niamh O'Connor |
2023-03-01 |
2,439 |
--
|
|
What is voice of the customer?
|
Davin O'Dwyer |
2023-02-28 |
3,032 |
--
|
|
Response Time: Vol. 1
|
Kate Sugrue |
2023-02-27 |
970 |
--
|
|
Understanding customer success
|
Davin O'Dwyer |
2023-02-22 |
2,067 |
--
|
|
Supporting product launches: How to set up your customer service team for new announcements
|
Eric Fitzgerald |
2023-02-21 |
1,174 |
--
|
|
What is customer satisfaction (CSAT)?
|
Niamh O'Connor |
2023-02-15 |
2,744 |
--
|
|
5 ways to bridge the customer service expectation gap in 2024
|
Niamh O'Connor |
2023-02-14 |
2,267 |
--
|
|
The ultimate guide to live chat support
|
Niamh O'Connor |
2023-02-09 |
4,636 |
1
|
|
Announcing ‘The Intercom Customer Service Trends Report for 2023’
|
Beth McEntee |
2023-02-08 |
646 |
--
|
|
Intercom recognized with 3 TrustRadius ‘Best of’ awards
|
Kate Sugrue |
2023-02-01 |
552 |
--
|
|
Announcing Intercom’s new AI features
|
Fergal Reid |
2023-01-31 |
1,931 |
5
|
|
Introducing Checklists: The fastest way to turn signups into superusers
|
Zoe Sinnott |
2023-01-25 |
825 |
--
|
|
Reinventing our wheel: The vision behind Intercom’s redesigned Messenger
|
Paul Murphy |
2023-01-24 |
2,076 |
--
|
|
A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory
|
Mark Iafrate |
2023-01-18 |
604 |
--
|
|
Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood
|
Tatiana Sivo |
2023-01-17 |
1,265 |
--
|
|
2022 on Inside Intercom
|
Davin O'Dwyer |
2022-12-28 |
1,825 |
--
|
|
Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023
|
Kate Sugrue |
2022-12-22 |
675 |
--
|
|
Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets
|
Jasmine Jaume |
2022-12-14 |
1,520 |
--
|
|
How do customers want to talk to businesses? Our new survey reveals what you need to know
|
Declan Ivory |
2022-12-14 |
1,162 |
--
|
|
Intercom’s product principles: Creating personal products by design
|
Pranava Tandra |
2022-12-06 |
1,157 |
--
|
|
Built for you: Increased customizability, workspace security upgrades, custom objects in the Inbox, and more
|
Jasmine Jaume |
2022-11-30 |
1,098 |
--
|
|
Reaccelerate: Finding new engines of growth in your business
|
Des Traynor |
2022-11-30 |
3,770 |
--
|
|
Automated customer service: Support your customers more efficiently and effectively
|
Niamh O'Connor |
2022-11-22 |
2,780 |
--
|
|
Intercom’s product principles: What you ship is what matters
|
Eugenia Ortiz |
2022-11-09 |
802 |
--
|
|
Announcing Intercom for Enterprise: A whitepaper exploring how we enable large companies to support their customers
|
Niamh O'Connor |
2022-11-08 |
438 |
--
|
|
We’ve got mail: Introducing Intercom email features to complement your customer support strategy
|
Ashley Dawson |
2022-11-02 |
885 |
--
|
|
Batting above your average: Optimizing your sales strategy for SaaS
|
Sanj Bhayro |
2022-10-24 |
900 |
--
|
|
How we ensure the highest standards of data privacy and compliance within Intercom
|
Penny Gray, Thibault Candebat |
2022-10-19 |
1,706 |
--
|
|
Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more
|
Nicole Garrison |
2022-10-12 |
1,116 |
--
|
|
Announcing even more ways to support your customers: Here’s what’s new at Intercom
|
Orinna Barton |
2022-10-12 |
903 |
--
|
|
What is a user community?
|
Davin O'Dwyer |
2022-10-10 |
555 |
--
|
|
A note from Eoghan McCabe
|
Eoghan McCabe |
2022-10-06 |
561 |
--
|
|
Built for you: Inbox updates, customizable conversation assignment, and more!
|
Sonia Moaiery |
2022-10-05 |
560 |
--
|
|
Intercom’s product principles: Start with the problem to achieve better solutions
|
Stephen Forbes |
2022-10-05 |
1,767 |
--
|
|
Announcing our refreshed guide ‘The Customer Retention Starter Kit’
|
Lauren Cassidy |
2022-10-04 |
390 |
--
|
|
What is customer experience design?
|
Davin O'Dwyer |
2022-10-03 |
539 |
--
|
|
What is the Kano model?
|
Davin O'Dwyer |
2022-10-03 |
593 |
--
|
|
What is downtime?
|
Davin O'Dwyer |
2022-10-03 |
566 |
--
|
|
What is a customer feedback loop?
|
Davin O'Dwyer |
2022-10-03 |
491 |
--
|
|
What is a customer effort score?
|
Davin O'Dwyer |
2022-10-03 |
581 |
--
|
|
What is customer support volume?
|
Davin O'Dwyer |
2022-10-03 |
558 |
--
|
|
What is a customer pain point?
|
Davin O'Dwyer |
2022-10-03 |
613 |
--
|
