As a Customer Support Manager at Plug&Pay, Maartje Daems oversees the creation of effective checkout flows for various products, utilizing neuromarketing techniques to boost conversion rates and increase average order values. With her experience in customer service, she emphasizes the importance of patience, empathy, and understanding in resolving complex issues, often involving difficult customers. Despite encountering frustrating experiences, such as a challenging return process with an American online store, Maartje highlights the value of human interaction in providing personalized support. She also shares productivity hacks, such as tackling complex cases early in the day, and reveals her love for cats during video calls. Ultimately, she advises her peers to focus on one conversation at a time, prioritize their work, and provide exceptional customer experiences to drive success.