Intercom has released several updates for its platform, including new features in Articles Views, Checklists, tickets, and Custom Bots. Articles Views allows users to create custom filtered views of their articles, while Checklists now includes auto-resolving steps based on company data and sending reminders. The platform also introduced a new side-by-side view for ticket details and improved conversation tracking with Custom Bots. Additionally, Intercom has expanded its API capabilities, including support for creating, retrieving, and updating tickets via the Tickets API and webhooks. Other updates include forwarding emails externally, finding messages effortlessly using search and filter improvements, and integrating ticket fields into Custom Actions to build no-code integrations.