A knowledge base is a collection of articles that contain helpful answers, tips, and other important information related to a product or service. With the advent of AI agents like Fin, well-structured, comprehensive, and up-to-date knowledge bases will be crucial for effective, personalized support. To optimize your knowledge base for AI support, create new content to fill gaps in your existing content, focusing on simplifying language, creating a scannable structure, restating questions, making it clear who the content is aimed at, adding explanatory text to images or videos, and explaining key terms. Additionally, prioritize updates by filtering articles by "Last updated" and identifying high-traffic articles, and continue to have a human support team available for customers who need help with complex or emotionally-charged issues.