Intercom is supporting the Embroider Initiative to update Ember by adopting its next-generation build system, which aims to improve build speeds and enable the use of modern JavaScript ecosystem build tools. By doing so, Intercom expects to reduce its local build refresh times from 15 seconds to just one second, saving around 2,000 hours a year for its engineers. The company is backing the Embroider Initiative, which has been in development for four years and aims to make Ember's default build tool in the short term. With Intercom's support, the initiative will enable Ember to remain an attractive option for new companies and allow its community to continue thriving. By investing in open-source projects like Ember, Intercom hopes to pay back the community that has given it so much over the past decade.