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The 4 big myths about AI in customer service
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Niamh O'Connor |
2023-08-09 |
959 |
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AI-powered UI (aka “Return of the Chat”)
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Des Traynor |
2023-08-10 |
1,184 |
18
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Response Time: Vol. 11
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Kate Sugrue |
2023-08-14 |
1,474 |
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Privacy, security, accuracy: How AI chatbots are handling your deepest data concerns
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Niamh O'Connor |
2023-08-23 |
1,750 |
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Response Time: Vol. 12
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Kate Sugrue |
2023-08-28 |
578 |
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Unlocking customer value with data: How we developed the Customer Milestones Framework
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Jo Nieć |
2023-08-29 |
1,767 |
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Response Time: Vol. 13
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Kate Sugrue |
2023-09-11 |
894 |
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A whole new world: The exciting new roles AI is creating in customer support
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Declan Ivory |
2023-09-12 |
3,072 |
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Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’
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Nadine Mansour |
2023-09-19 |
1,973 |
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Response Time: Vol. 14
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Kate Sugrue |
2023-09-25 |
497 |
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How are customer service metrics changing in the age of AI?
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Beth McEntee |
2023-10-04 |
4,682 |
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Response Time: Vol. 15
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Kate Sugrue |
2023-10-09 |
973 |
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Why brand consistency is key to an excellent help center experience
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Kelly Farrell |
2023-10-17 |
1,170 |
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Response Time: Vol. 16
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Kate Sugrue |
2023-10-23 |
770 |
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Response Time: Vol. 17
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Kate Sugrue |
2023-11-06 |
670 |
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The ultimate marketing technology stack
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Anna Murphy |
2023-11-08 |
6,473 |
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Making tickets personal: How ticketing systems are evolving for next-gen support
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Olivia Singarella |
2023-11-13 |
1,210 |
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Must-haves for a modern help center: Connectivity and customization
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Kelly Farrell |
2023-11-16 |
863 |
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Response Time: Vol. 18
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Kate Sugrue |
2023-11-20 |
644 |
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Understanding AI: How we taught computers natural language
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Cathal Horan |
2023-11-27 |
4,153 |
1
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Introducing Intercom Phone: Calls and conversations all in one place
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Gus Aldaya |
2023-11-28 |
946 |
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Time to switch: Your step-by-step guide to adopting a new customer service platform
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Brian McKiernan, Landon McCaig |
2023-11-29 |
2,940 |
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Response Time: Vol. 19
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Kate Sugrue |
2023-12-04 |
561 |
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Support-ify Wrapped: How can support teams make their numbers pop?
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Niamh O'Connor |
2023-12-05 |
606 |
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Fin is now in the inbox: Meet your support team’s new AI assistant
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Olivia Singarella |
2023-12-13 |
516 |
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Response Time: Vol. 20
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Kate Sugrue |
2023-12-18 |
686 |
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52 weeks that changed everything: 2023 on the Intercom Blog
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Davin O'Dwyer |
2023-12-19 |
1,940 |
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The ultimate customer support tech stack
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Zara Burke |
2024-01-01 |
3,365 |
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How to implement live chat support for the best customer experience
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Declan Ivory |
2024-01-02 |
2,496 |
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Announcing ‘The Intercom Customer Service Trends Report for 2024’
|
Beth McEntee |
2024-01-10 |
565 |
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Welcoming our new President, Archana Agrawal
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Eoghan McCabe |
2024-01-16 |
415 |
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Fin, the breakthrough AI agent for customer service, keeps getting better
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Bob Wallis |
2024-01-16 |
938 |
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A new age of UX: Evolving your design approach for AI products
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Molly Mahar |
2024-01-17 |
3,138 |
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Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for
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Niamh O'Connor, Davin O'Dwyer |
2024-01-31 |
1,013 |
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10 engineering lessons from 6 years at Intercom
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Kuba Niechciał |
2024-02-02 |
1,291 |
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What I’ve discovered implementing an AI-driven customer service strategy
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Declan Ivory |
2024-02-06 |
572 |
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Response Time: Vol. 21
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Kate Sugrue |
2024-02-06 |
695 |
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Defining customer support in 2025: Why it’s key to your long-term success
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Declan Ivory |
2024-02-13 |
3,362 |
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Our AI agent Fin now supports your customers in 45 languages
|
Bob Wallis |
2024-02-14 |
533 |
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Response Time: Vol. 22
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Kate Sugrue |
2024-02-19 |
1,021 |
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Want to keep your customers? AI can help
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Ruth O'Brien, Bobby Stapleton |
2024-02-20 |
611 |
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Five key takeaways about AI product management
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Julia Godinho |
2024-02-21 |
1,129 |
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Intercom’s new and improved reporting features
|
Gus Aldaya |
2024-02-27 |
957 |
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Embracing change, the customer service way
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Ruth O'Brien, Bobby Stapleton |
2024-03-04 |
511 |
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Response Time: Vol. 23
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Kate Sugrue |
2024-03-04 |
806 |
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Response Time: Vol. 24
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Kate Sugrue |
2024-03-19 |
597 |
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Farewell to the customer service Frankenstack
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Anthony Lopez |
2024-03-20 |
633 |
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Customer service trends on tour: Bringing our 2024 report to life
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Bobby Stapleton |
2024-03-25 |
968 |
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Response Time: Vol. 25
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Kate Sugrue |
2024-04-02 |
663 |
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There’s no going back – the new era of AI-first Customer Service has arrived
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Paul Adams |
2024-04-10 |
1,792 |
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