The past year was marked by significant changes in technology and industry transformation, with the arrival of generative AI like ChatGPT revolutionizing tech and reshaping entire industries. Intercom has been at the forefront of this revolution, releasing various AI features to help customer support teams and unveiling its AI chatbot Fin, which has responded to over 2 million customer requests. The company explored how AI will change customer service, discussed new opportunities for customer service teams, and examined the implications of AI on society. Intercom also interviewed ChatGPT itself, highlighting the potential of AI-powered UI, the emergence of superintelligent AI, and the need for smart regulation to address ethical dilemmas. Overall, the company is excited about the future of AI and its potential to create new roles in customer support, democratize software access, and usher in a wave of innovation.