The Intercom Customer Service Trends Report for 2023 has been announced, highlighting the top trends transforming the world of customer service. The report reveals that customer expectations continue to rise, with 83% of support teams reporting an increase in expectations over the past year. Support teams are also investing more in AI and automation to manage costs and increase efficiency. Personalization is critical for business growth, with 89% of support leaders citing it as a key competitive differentiator. Additionally, the report highlights the importance of technology in improving employee experience and reducing attrition, with 81% of respondents citing that technology will help improve morale. The report also emphasizes the need for interoperability of customer service tech stacks, with 73% saying it will be a priority in the coming year.