How we ensure the highest standards of data privacy and compliance within Intercom

At Intercom, trust is at the core of every relationship between a business and its customers. The company prioritizes data privacy and compliance, protecting customer data with robust security practices, tailored role-specific staff training, and rigorous adherence to regulations. Intercom stores and processes customer data securely, with encryption in transit and at rest, access limited to authorized employees, and quarterly reviews of access levels. The company also provides employee security training, granular control over workspace access, identity verification, and automatic data deletion upon request or after 13 months of inactivity. Intercom maintains various industry-recognized accreditations, including SOC 2, HIPAA, ISO/IEC 27001, and ISO/IEC 27018 certifications, demonstrating its commitment to protecting customer data. The company continues to refine its data privacy and compliance standards, with a focus on transparency and customer feedback.

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