Intercom has been recognized as one of the best solutions in several Customer Service categories by G2's Winter Reports 2023, earning a total of 101 badges and awards. The company was named a leader in all eight categories it participates in, including Chatbots, Live Chat, and Conversational Support, and received several Momentum badges for achieving positive movement over the last year. Intercom's Best Usability award for the Digital Adoption Platform category is also new this season. The recognition is based on responses from real users who have reviewed Intercom on G2, a software review site that provides authentic peer reviews to help buyers make informed decisions. Users have praised Intercom for its ease of use, effectiveness in enriching customer experiences, and impact on their businesses. These awards are valued for their authenticity, as they are based on vetted and verified reviews from actual users around the world.