Intercom for Enterprise is a whitepaper that explores how the company enables large businesses to support their customers with robust, reliable software. The product has matured and expanded since its launch in 2011, serving thousands of customers with unique needs and goals. Intercom's security measures, high availability, infrastructure scaling, integration with existing tech stacks, and data privacy and compliance standards are highlighted in the whitepaper as key features that support customer growth. The company's holistic approach to availability has allowed it to exceed its target uptime of 99.8% for several years, providing a trusted platform for customers to grow their businesses. Intercom's focus on protecting customer data is also emphasized, with strong internal security foundations and a commitment to continuous risk management and hiring top talent in information security.