You satisfy your customers, but can you satisfy our curiosity?` This statement is from Line Granseth, the Head of Customer Service at Morgenlevering AS, a Norwegian website that delivers freshly baked goods to customers' doorsteps. The company's goal is not only to please its customers but also to engage with them and understand their needs. According to Line, customer service should focus on providing a great front-end experience, understanding the customers' needs, and being empathetic. She believes that connection and empathy are unique qualities that bots cannot replicate. When asked about her greatest productivity hack, she mentions using an energy-boosting playlist to stay focused during video calls. Line also shares some humorous anecdotes about customer interactions, such as a customer asking for her address so he could send a bottle of champagne, and another who had a great experience with a refund despite making a mistake. The conversation is filled with Line's personality, humor, and valuable insights into the world of customer service.