Built for You is the February edition of a software development update, featuring new workload management features that allow users to scale real-time support and prioritize conversations based on business priorities. The update also includes checklists for onboarding customers, which provide personalized guidance to help them complete tasks and engage with the product. Additionally, there are updates to articles, including auto-saving, versioning, and activity logs, as well as customizable email signatures and attachments that can be added to tickets. Furthermore, there is an integration between Zendesk's Guide for help center articles and Intercom, allowing users to seamlessly connect their content across platforms. The update also includes API 2.8, which adds team priority levels and admin priority levels in Teams, as well as new webhook topics for when a conversation is assigned. Finally, there are updates to email templates, including previewing templates, duplicating custom templates, and customizing the look of emails with more visual possibilities.