We’ve got mail: Introducing Intercom email features to complement your customer support strategy

Intercom has introduced new features to its email capabilities, aiming to help businesses create personalized, targeted, and dynamic emails that stand out in customers' crowded inboxes. The new features are designed to complement Intercom's customer support strategy by providing tools for contextual communications, optimizing the customer experience, ensuring a personal touch with rich first-party data, creating seamless brand experiences, saving team time, and gathering invaluable customer insights through conversational experiences. These updates aim to help businesses build an unbeatable email strategy and uplevel their customer communications, making Intercom's platform more competitive in the market.