|
What is customer experience management?
|
Davin O'Dwyer |
2022-10-03 |
508 |
--
|
|
What is a customer stakeholder?
|
Davin O'Dwyer |
2022-10-03 |
528 |
--
|
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What is escalation in customer service?
|
Davin O'Dwyer |
2022-10-01 |
449 |
--
|
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What is a changelog?
|
Davin O'Dwyer |
2022-10-01 |
534 |
--
|
|
What is a knowledge base?
|
Davin O'Dwyer |
2022-10-01 |
553 |
--
|
|
What is SMS customer service?
|
Davin O'Dwyer |
2022-10-01 |
605 |
--
|
|
What is marketing automation?
|
Davin O'Dwyer |
2022-10-01 |
521 |
--
|
|
What is text message marketing?
|
Davin O'Dwyer |
2022-10-01 |
572 |
--
|
|
What is customer self-service?
|
Davin O'Dwyer |
2022-10-01 |
955 |
--
|
|
What is average handle time?
|
Davin O'Dwyer |
2022-10-01 |
490 |
--
|
|
What is a service desk?
|
Davin O'Dwyer |
2022-10-01 |
509 |
--
|
|
What is churn?
|
Davin O'Dwyer |
2022-10-01 |
528 |
--
|
|
What is business SMS?
|
Davin O'Dwyer |
2022-10-01 |
516 |
--
|
|
What is a support ticket?
|
Davin O'Dwyer |
2022-10-01 |
1,087 |
--
|
|
What is a power user?
|
Davin O'Dwyer |
2022-10-01 |
495 |
--
|
|
What is hold time?
|
Davin O'Dwyer |
2022-10-01 |
484 |
--
|
|
Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’
|
Lauren Cassidy |
2022-09-28 |
518 |
--
|
|
You’re not starting from scratch: How your transferable skills can help you get ahead in a new career
|
Nadia Zhuk |
2022-09-28 |
1,410 |
--
|
|
Intercom named a Strong Performer in Forrester’s 2022 Conversation Automation Solutions New Wave™
|
Alyssa Smrekar |
2022-09-22 |
493 |
--
|
|
Breaking down barriers to scale: How we’ve optimized Elasticsearch usage at Intercom
|
Ketan Bhatt |
2022-09-21 |
2,082 |
--
|
|
Announcing our refreshed guide ‘The Onboarding Starter Kit’
|
Zara Burke |
2022-09-21 |
384 |
--
|
|
Four beliefs shaping our vision for customer support
|
Jane Honey |
2022-09-20 |
2,167 |
--
|
|
Built for you: Tooltips, new support languages, personalized posts, and much more
|
Mary Mooshian |
2022-09-07 |
1,014 |
--
|
|
Intercom’s product principles: Building in small steps to deliver maximum customer value
|
Aidan Lynch |
2022-09-06 |
1,391 |
--
|
|
The 9 best tools for your early-stage startup tech stack
|
Alan McGlinchey |
2022-08-30 |
2,083 |
--
|
|
What are push notifications and why do marketers need them?
|
Daniel Harris |
2022-08-26 |
2,579 |
--
|
|
Registration for our fall 2022 product launch event is now open
|
Alyssa Smrekar |
2022-08-24 |
337 |
--
|
|
Drive retention from customer support with 4 easy steps
|
Lauren Cassidy |
2022-08-23 |
1,039 |
--
|
|
4 ways to personalize your marketing messaging and boost engagement
|
Anna Murphy |
2022-08-22 |
1,042 |
--
|
|
Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams
|
Kate Sugrue, Liam Keegan |
2022-08-17 |
1,382 |
--
|
|
In-context or out of touch: The future of online customer service
|
Lauren Cassidy |
2022-08-16 |
1,505 |
--
|
|
Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’
|
Zara Burke |
2022-08-11 |
521 |
--
|
|
Intercom’s product principles: Shaping the solution to maximize customer value
|
Levent Ali |
2022-08-10 |
1,222 |
--
|
|
Valuable insights at the right time: Determining the ideal level of design fidelity for user testing
|
Cormac O'Dwyer |
2022-08-09 |
1,229 |
--
|
|
Intercom included on the Forbes Cloud 100 for sixth consecutive year
|
Karen Peacock |
2022-08-09 |
383 |
--
|
|
What is customer acquisition cost and why does it matter?
|
Brian Kotlyar |
2022-08-07 |
2,287 |
--
|
|
Built for you: Dynamic Content, granular subscriptions, Surveys upgrades, and more
|
Jason Recacho |
2022-08-03 |
447 |
--
|
|
Building a company to be proud of: Intercom recognized as one of the best places to work
|
Maggie Landers |
2022-08-03 |
626 |
--
|
|
Customer retention strategies: 5 best practices & 6 strategies for low churn
|
Anna Murphy |
2022-08-02 |
2,797 |
--
|
|
Ensuring Intercom’s interoperability for enterprise customers
|
Catherine Brodigan, Sonia Moaiery |
2022-07-27 |
1,402 |
--
|
|
4 ways to accelerate sales using the Intercom integration with HubSpot
|
Katherine Boyarsky |
2022-07-27 |
872 |
--
|
|
What is call deflection?
|
Nessa Morrissey |
2022-07-26 |
441 |
--
|
|
What is a conversion rate?
|
Nessa Morrissey |
2022-07-26 |
690 |
--
|
|
4 ways your support team can boost efficiency and do more with less
|
Anna Murphy |
2022-07-26 |
1,822 |
--
|
|
What is conversational AI?
|
Nessa Morrissey |
2022-07-26 |
533 |
--
|
|
What is customer activation?
|
Nessa Morrissey |
2022-07-26 |
484 |
--
|
|
Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services
|
Zara Burke |
2022-07-25 |
1,141 |
--
|
|
Intercom’s product principles: How technical conservatism helps us scale faster and better
|
Waheed El Miladi |
2022-07-20 |
1,577 |
--
|
|
Building high-performing Research and Data Science teams with clear career paths
|
Karen Church |
2022-07-19 |
1,501 |
--
|
|
What is a customer data platform?
|
Nessa Morrissey |
2022-07-16 |
1,042 |
--
|
