We experimented with dedicating a team of specialists to handling questions specific to the launch of Intercom's next-generation Inbox, resulting in quicker handling times and higher customer satisfaction rates. We formed a "tiger team" of eight support specialists who took turns monitoring a dedicated inbox for queries related to the new product, allowing them to become deeply familiar with it and deliver better support to customers. The experiment also enabled us to identify trends in customer feedback quickly and accurately, which informed product decisions such as prioritizing the return of pinned shortcuts in the Inbox composer. By automating conversation routing using Custom Bots and Inbox Rules, we ensured that no queries slipped through the cracks, and our team developed a high level of familiarity with the new Inbox, enabling them to deliver a greater standard of support to our customers. The approach has informed how our Support team prepares for future product launches and has prompted us to explore wider topic specialization among our support teammates.