Intercom has introduced Checklists, a next-level approach to onboarding that guides users through a structured, progressive way. This feature aims to provide customers with a more engaging and effective onboarding experience, removing friction and context-switching from the process. With Checklists, Intercom's goal is to show customers the ropes within their product in a steady, clear way, enabling them to hit crucial milestones at their own pace. The feature offers a codeless setup, delivers guidance directly within the product through the Messenger, connects with existing Product Tours and other content types, allows for personalized onboarding experiences, automates completion rates, and enables measureable optimization. By providing a seamless, personalized journey that builds customer loyalty, Checklists aims to solve the challenge of effectively communicating the value of a SaaS product to new customers in a short amount of time.