|
2022 on Inside Intercom
|
Davin O'Dwyer |
2022-12-28 |
1,825 |
--
|
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Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood
|
Tatiana Sivo |
2023-01-17 |
1,265 |
--
|
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A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory
|
Mark Iafrate |
2023-01-18 |
604 |
--
|
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Reinventing our wheel: The vision behind Intercom’s redesigned Messenger
|
Paul Murphy |
2023-01-24 |
2,076 |
--
|
|
Introducing Checklists: The fastest way to turn signups into superusers
|
Zoe Sinnott |
2023-01-25 |
825 |
--
|
|
Announcing Intercom’s new AI features
|
Fergal Reid |
2023-01-31 |
1,931 |
5
|
|
Intercom recognized with 3 TrustRadius ‘Best of’ awards
|
Kate Sugrue |
2023-02-01 |
552 |
--
|
|
Announcing ‘The Intercom Customer Service Trends Report for 2023’
|
Beth McEntee |
2023-02-08 |
646 |
--
|
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The ultimate guide to live chat support
|
Niamh O'Connor |
2023-02-09 |
4,636 |
1
|
|
5 ways to bridge the customer service expectation gap in 2024
|
Niamh O'Connor |
2023-02-14 |
2,267 |
--
|
|
What is customer satisfaction (CSAT)?
|
Niamh O'Connor |
2023-02-15 |
2,744 |
--
|
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Supporting product launches: How to set up your customer service team for new announcements
|
Eric Fitzgerald |
2023-02-21 |
1,174 |
--
|
|
Understanding customer success
|
Davin O'Dwyer |
2023-02-22 |
2,067 |
--
|
|
Response Time: Vol. 1
|
Kate Sugrue |
2023-02-27 |
970 |
--
|
|
What is voice of the customer?
|
Davin O'Dwyer |
2023-02-28 |
3,032 |
--
|
|
Why you need a customer support operations team
|
Niamh O'Connor |
2023-03-01 |
2,439 |
--
|
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Built for you: Workload Management features, Checklists, and more
|
Jasmine Jaume |
2023-03-07 |
742 |
--
|
|
What is customer experience (CX)?
|
Beth McEntee |
2023-03-07 |
2,781 |
--
|
|
What is customer service and why is it important?
|
Niamh O'Connor |
2023-03-08 |
1,955 |
--
|
|
How to keep and nurture customer service talent
|
Ruth O'Brien |
2023-03-09 |
1,350 |
--
|
|
Response Time: Vol. 2
|
Kate Sugrue |
2023-03-13 |
551 |
--
|
|
Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4
|
Fergal Reid |
2023-03-14 |
1,663 |
--
|
|
A personal touch: Intercom’s guide to CX personalization
|
Beth McEntee |
2023-03-15 |
2,517 |
--
|
|
How AI will change the nature of customer service work
|
Paul Adams |
2023-03-21 |
556 |
--
|
|
Support goes global: Localization for customer service teams
|
Kuba Niechciał |
2023-03-22 |
762 |
--
|
|
Response Time: Vol. 3
|
Kate Sugrue |
2023-03-27 |
736 |
--
|
|
3 takeaways from the Customer Service Quality Benchmark Report 2023
|
Mark Iafrate |
2023-03-29 |
572 |
--
|
|
Built for you: Articles Views, new Checklists features, and more
|
Juci Kulloi |
2023-04-05 |
750 |
--
|
|
Is your support team encountering these 5 challenges? It could be a workload management problem
|
Nadine Mansour |
2023-04-05 |
1,380 |
--
|
|
Response Time: Vol. 4
|
Kate Sugrue |
2023-04-11 |
953 |
--
|
|
Questions about our new AI agent, Fin? Here’s everything you need to know
|
Niamh O'Connor |
2023-04-19 |
1,738 |
--
|
|
Get ready for AI bots by optimizing your knowledge base
|
Beth-Ann Sher |
2023-04-19 |
1,383 |
--
|
|
Response Time: Vol. 5
|
Kate Sugrue |
2023-04-24 |
1,332 |
--
|
|
AI trends that are giving support leaders a competitive advantage
|
Beth McEntee |
2023-04-26 |
924 |
--
|
|
Introducing Workflows – the mission control center for customer service automations
|
Rati Zvirawa, Nick Smith |
2023-05-03 |
879 |
--
|
|
How customer service chatbots are redefining customer experience
|
Declan Ivory |
2023-05-03 |
2,012 |
--
|
|
Response Time: Vol. 6
|
Kate Sugrue |
2023-05-08 |
1,437 |
--
|
|
Adding AI to your support team can be daunting. Our advice? You’ve got this
|
Ruth O'Brien |
2023-05-09 |
1,507 |
--
|
|
Response Time: Vol. 7
|
Kate Sugrue |
2023-05-22 |
773 |
--
|
|
What will the future of customer service look like? We asked 400 CS professionals to find out
|
Beth McEntee |
2023-05-23 |
1,075 |
--
|
|
Glossary of AI terms: Understanding GPT, neural networks, and more
|
David Brodigan, Davin O'Dwyer |
2023-05-31 |
1,989 |
--
|
|
Response Time: Vol. 8
|
Kate Sugrue |
2023-06-06 |
799 |
--
|
|
Bots 🤖 and brains 🧠: The winning combination for customer service 🤩
|
Beth McEntee |
2023-06-07 |
736 |
--
|
|
Everything you need to know about Fin, the breakthrough AI bot transforming customer service
|
Bob Wallis |
2023-06-13 |
1,614 |
--
|
|
Why Intercom is supporting the Embroider Initiative to update Ember
|
Clíona de Róiste, Aaron Chambers |
2023-06-14 |
615 |
--
|
|
Announcing ‘The State of AI in Customer Service: 2023 Report’
|
Beth McEntee |
2023-06-14 |
527 |
--
|
|
Response Time: Vol. 9
|
Kate Sugrue |
2023-06-19 |
693 |
--
|
|
How do your customers feel about AI chatbots?
|
Lynsey Duncan, Cormac O'Dwyer |
2023-06-27 |
1,065 |
--
|
|
Response Time: Vol. 10
|
Kate Sugrue |
2023-07-03 |
1,043 |
--
|
|
To AI or not to AI? The support leader’s dilemma
|
Declan Ivory |
2023-07-13 |
1,865 |
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