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Intercom Blog

374 posts indexed since 2022

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Posts YTD
39 ↓ vs 40 last year
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6.2 since 2022
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Post Details

374 matching posts

Title Author Published Words HN Pts
Continue, Stop, Start: Rethinking retrospectives Kuba Niechciał 2022-01-03 1,313 --
Brew and Review: Building a knowledge sharing loop for Customer Success Nicole Rashied 2022-01-05 1,334 --
Introducing “New at Intercom” – our first virtual launch event Alyssa Smrekar 2022-01-11 427 --
Moving fast and building smart: The value of quick customer feedback Alissa Tyrangiel 2022-01-12 1,002 --
How to build, manage and scale a sales team – 12 strategies from the experts Davin O'Dwyer 2022-01-16 3,427 --
Announcing ‘The Intercom Customer Support Trends Report for 2022’ Zara Burke 2022-01-18 536 --
This time, it’s personal: Redefining automated support in the modern age Franka Martinovic 2022-01-26 1,799 --
Announcing Intercom’s new program for venture-backed startups Pedro Muller 2022-01-31 518 --
Transform the way you share your work: Tricks from Hollywood’s publicity playbook Hayley Camille Morgan 2022-02-02 1,139 --
Introducing Intercom’s product principles: A series exploring the beliefs that shape what and how we build Emmet Connolly 2022-02-09 1,058 --
Infrastructure at speed: 5 lessons learned from building Intercom in Europe Brian Scanlan 2022-02-16 1,520 1
Security at Intercom: How our InfoSec team protects our customers’ data and trust Thibault Candebat 2022-02-22 1,317 --
Customer acquisition strategy: How to acquire more customers in 2023 Davin O'Dwyer 2022-02-23 2,139 --
The values behind our first virtual launch event, New at Intercom Alyssa Smrekar 2022-03-01 729 --
Meet Intercom Community – Intercom’s customer community forum Eric Fitzgerald, Ruth O'Brien 2022-03-01 752 --
Built For You: Premier Services, Conditional Branching, and more features to tailor customer experiences LeighAnne Manwiller 2022-03-07 936 --
Intercom’s product principles: How we focus on delivering outcomes Karen Church 2022-03-09 1,265 --
Creating excellent customer experiences with the right e-commerce tech stack Lauren Cassidy 2022-03-10 1,768 --
Managing high availability at Intercom Oran O'Dowd 2022-03-16 1,030 --
Why customer engagement is the key to business growth in 2023 and beyond Alyssa Smrekar 2022-03-28 2,495 --
Introducing Intercom Surveys: Don’t just ask for opinions, act on them Zoe Sinnott 2022-03-30 917 --
Engineering at Intercom: Highlights from my first two years Ketan Bhatt 2022-04-04 1,657 --
Built for you: Next-generation surveys, ditching hold times with Switch, and more Ashley Dawson 2022-04-04 592 --
Switch on the next generation of phone support Tanner Elvidge 2022-04-05 891 --
Atlassian and Coda on creating personalized customer experiences at scale Beth McEntee 2022-04-06 1,839 --
Best practices for designing effective and engaging surveys Lynsey Duncan, Zoe Sinnott 2022-04-12 1,890 --
Raising the bar: Revealing the 3 customer service trends to act on in 2022 Zara Burke 2022-04-13 1,747 --
Welcoming our new Chief People Officer and other senior leaders Karen Peacock 2022-04-14 211 --
Intercom’s product principles: Following design fundamentals to leave space for innovation Charlotte Sferruzza 2022-04-20 1,432 1
Welcoming our newest board member to Intercom Karen Peacock 2022-04-26 270 --
5 quick ways to improve your e-commerce customer experience Lauren Cassidy 2022-04-26 1,682 --
Built for you: New channels of communication, improved reporting, and much more Priyanka Chaudhari 2022-05-04 791 --
Marketing chatbots: The marketer that’s always on Orinna Barton 2022-05-10 1,857 --
What is IVR deflection? Nessa Morrissey 2022-05-11 589 --
Intercom’s product principles: Build better solutions by keeping it simple Martha Moniz 2022-05-11 1,097 --
What is a marketing funnel? Nessa Morrissey 2022-05-13 562 --
What is a marketing campaign? Nessa Morrissey 2022-05-13 648 --
What is a help desk? Nessa Morrissey 2022-05-13 555 --
What is lifecycle marketing? Nessa Morrissey 2022-05-13 564 --
What is a net promoter score (NPS)? Nessa Morrissey 2022-05-13 600 --
What is the customer journey? Nessa Morrissey 2022-05-13 786 --
What is a call center? Nessa Morrissey 2022-05-13 578 --
What is lead generation? Nessa Morrissey 2022-05-13 564 --
What is workforce engagement management (WEM)? Nessa Morrissey 2022-05-13 333 --
What is customer lifetime value? Nessa Morrissey 2022-05-13 425 --
14 tips to help you run a successful product design workshop Gustavs Cirulis, Cindy Chang 2022-05-16 3,863 --
Mass market, nano media: The future of marketing is engagement Anna Griffin 2022-05-17 765 --
What is first-party data? Lauren Cassidy 2022-05-18 2,325 --
Don’t miss out on mentorship opportunities: Broadening our definition of mentorship Mathew Cropper 2022-05-24 1,848 --
How our infrastructure scales alongside our customers Oran O'Dowd 2022-05-25 1,128 2
Plushcap, by Matt Makai. 2021-2026.